Quadspire
Quadspire
Quadspire

Designing for simplicity in the Elevator Industry

Learn how a design first approach can help improve customer experience, service call optimization and customer retention.

Schedule a meeting

For 14 years, we have been designing simple, useful and easy to use web, mobile and desktop applicaitons so that our customers dont lose time or money, ever!

Making a difference, one elevator at a time

Here are some areas we have worked with leading elevator manufacturers, facility managers, service call teams and their sales teams.

Elevators are capital expenditures and for the long term. Stay connected with your customers all the time and provide insights that will build loyalty and confidence in your brand so that they never look further than you.

Customer Portal

Performance Insights

Provide performance insights on operations, energy effeciencies, maintenance history, savings and sustainability opportunities in simple, easy to understand, useful and usable interfaces so that the customer feels they made the best decision by buying your elevator.

Service Information, longetivity, savings and ROI

Show why you are different and the best. Allow them to see everything that matters - from your response rates for each incident, service checklists, corrective measures and what it meant to your customer in comparison to a competitor in terms of time and money.

Service call, Audit and Maintenance History

Provide access to your customer access to all information that relates to service calls and complete history regarding their elevators. Audits help with identifying energy saving opportunities reducing operational costs for owners.

Connected sales, parts and service team

Always make sure that your customers feel connected to you. Provide access and information on how to reach primary contact team members, account and relationship managers for facility owners and managers. Use modern tools to keep transcripts and summary of past and current converations, incident history etc.

“The customer journey in the elevator industry is one that involves a lot of time, money and a long term relationship. So chances are that during this journey or when they are about the renew it, the customer remembers you for things that went wrong and not things worked. Thats because when an elevator works, it works and it is supposed to work. When it does not, hell breaks loose!”

Predictive and preventative maintenance  with timely inspections is key to keeping elevators and escalators in optimal performance so that unexpected breakdowns can be avoided. This can be acheived through a combination of human touchpoints guided by digital technology as an enabler.

Service Optimization

Call optimization

Call centers are often the first point in customer communication journey. Enhance call center operations to provide critical insights and simplification avoiding agent burnout. Optimize forecasting, sentiment analysis, operational excellence and agent engagement to boost customer effeciency and effectiveness.

Preventative and Predictive

Combine the human, process and technology through software defined services using IoT devices and digital intelligence for on time and safe intelligent response. Use data points effectively to assist and spot problems in the equipment and the machine room before they occur thus reducing the cost of future repair for customers.

Effecient Dispatch

Proper integration of call center actions with mechanic and supervisor availability empowered by customer and equipment insights. Use of simple yet effecient personel queuing, location awareness, scheduling systems, check in and out enables quick and effecient dispatch, ontime service and minimizing loss of running on arrivals.

Checklists

Using simple and intuitive interfaces to build and deliver intelligent maintenance checklists, onsite data and post maintenance reports with a focus on cutting down costly repairs, regulatory compliance.

Integration

Integrate and ensure proper flow of relevant data and information between various departments from call center, mechanics, supervisors, managers, parts and sales.

Thorough record keeping and historical data of maintenance, inspections, and repairs are invaluable to track the history of the equipment, analyze trends, and ensuring compliance with all applicable regulatory requirements.

Historical Data and Record keeping

Record Requirements

Automate, templatize and digitize to comply with all regulatory and record keeping requirements for all elevators, esclators and moving walks - new and existing equipments. Ensure that records are available at all times.

Safety & Health

Tips and practices for proper identification, safe use, care and maintenance of elevators required to be followed by visitors and tenants in buildings for the promotion of safety. Provide quick access to agreements and safety codes

Service call support

Effecienty functional elevators are required for proper operations in office and residential buildings. Proper trail assists with performance, longetivity, warranty for which the records will be invaluable.

“The customer journey in the elevator industry is one that involves a lot of time, money and a long term relationship. So chances are that during this journey or when they are about the renew it, the customer remembers you for things that went wrong and not things worked. Thats because when an elevator works, it works and it is supposed to work. When it does not, hell breaks loose!”

Journey maps & Process Flows

Through simple and easy to understand journey maps, learn various human and digital touch points in your journey with potential customers, facilities, customer and more.

Process Flows

Make a regular review for the
enterprises attributing rewards.

Current vs. Future State Analysis

Clearly understand pain points in current state
and define future state driven by KPI's

Design & Prototyping

Not all things require digital interfaces.
Using easy throwaway prototypes,
improve customer experiences iteratively.

Questions or like what you see?
Get in touch.

Schedule a meeting

Latest Updates.

View All
  • Quadspire
  • Posted by Quadspire
January 25, 2024
1 min read

Trends that you can look forward to in Healthcare

Trends
  • Quadspire
  • Posted by Quadspire
January 5, 2024
2 min read

Are you Human Centered? - 5 questions to help C-Level's

Perspectives
  • Quadspire
  • Posted by Quadspire
December 17, 2023
1 min read

Trends that you can look forward to in Oil Gas

Trends